FAQ
Curated
Assistance
Discover the technical nuances of mineral acquisition. Our digital vault operates with the precision of a laboratory and the service of a private gallery.
What is the minimum order?
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The minimum order quantity for gemstone purchases starts at 5 grams. Additionally, the total checkout value must reach at least $100 before an order can be completed.
verified Standard Protocol
Is shipping calculated at checkout?
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Yes. Shipping costs are not included in the displayed gemstone price. Final shipping charges are calculated at checkout based on destination, weight, and courier options.
Do you ship internationally?
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Yes. We support international shipping and work with reliable logistics partners to deliver gemstones to buyers worldwide.
Can I inquire before buying?
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Absolutely. Every product page includes an inquiry option, allowing you to ask questions about availability, quality, larger quantities, or request additional information before placing an order.
Can I request bulk supply?
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Yes. We support bulk gemstone sourcing and long-term supply relationships. You may use the Bulk Supply request form or contact us directly to discuss your requirements.
Can I ask for more photos or videos of a gemstone?
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Yes. If you need additional visuals or closer inspection before purchasing, you can request more photos or videos through the inquiry form on the product page.
Do you offer custom sourcing?
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Yes. If a specific mineral or quality is not currently listed on our website, you can submit a custom sourcing request, and our team will review availability through our sourcing network.
How are gemstones priced?
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Gemstones are typically priced per gram or per kilogram, depending on the stone type, quality, and available quantity. Prices displayed on product pages reflect current available supply.
What payment methods do you accept?
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We accept secure online payments including credit/debit cards, Stripe-supported methods, and PayPal. For larger bulk transactions, alternative payment arrangements may be discussed.
How long does shipping take?
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Shipping timelines vary depending on destination, order size, and courier service selected. Estimated delivery times are usually provided during checkout or confirmed after order processing.
Can't find the specific clarity you seek?
Our curators are available for private consultations regarding unlisted specimens and custom sourcing.
