Policy

Refund policy

General policy

Because these are natural gemstones, sales are generally final.

Eligible refunds

A refund may be issued if the item is damaged in transit or the incorrect product was sent.

Not refundable

• Change of mind.
• Natural variations in color, inclusions, or size.
• A misunderstanding of grading.

Process

Contact us within 3 days of delivery with photos and the order details.